Privacy Policy

Eco Candle Lab ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit or shop at ecocandlelab.com (the "Site"), how we use it, and the choices you have.

Information We Collect

• Contact details you provide, such as name, email address, shipping address, and phone number.
• Order information, including items purchased, order history, and order status.
• Account information if you sign in with Google or Apple (name, email, and profile photo).
• Usage data such as pages visited and general device/browser information, collected automatically.

How We Use Information

• To process and fulfill orders, and to keep you updated on order and shipping status.
• To operate your account and let you view past orders.
• To respond to customer service requests.
• To improve the Site and our product offering.
• To send order-related communications, and marketing emails if you opt in.

Payment Information

Payments are processed by a third-party payment provider (such as Square or Stripe). We do not store your full card number, expiration date, or CVC on our servers.

Sharing Information

We share information with service providers who help us run the Site — such as payment processors, shipping carriers, and hosting providers — solely to provide their services to us. We do not sell your personal information.

Your Choices

You may access, update, or request deletion of your account information at any time by contacting us. You can unsubscribe from marketing emails using the link in any email.

Contact

Questions about this policy can be sent through our contact page.